Helpdesk - Ticket management

by Jayaprakash

A focused workspace for support agents to manage a ticket from start to resolution. The ticket view brings customer conversations, internal comments, ticket activity, SLA information, and ticket properties together in one place. Agents can quickly understand the context, track changes, manage priorities and assignments, and respond to customers without leaving the ticket. The layout is designed to keep the conversation as the primary focus, while keeping important ticket and customer context accessible alongside it.